FAQ

For your first order, we will work with either the inseam or outseam measurement depending on which measurement you provide us with. From your seco...

We're happy to work on wide legged trousers or custom clothes for customers with a much bigger build, though there will be an extra fabric fee. We'...

Yes, we can provide swatches for a fee of SGD22*. Kindly send an email to contact@collaro.co with these information:---Email header: Fabric swatche...

Yes*, and here's how the process works:1. Simply create a size profile without any measurement values by using the "Measure" method where possible ...

You cannot make payment in a currency that's different from the currency used in the country of your delivery address.

We can change the delivery address for you if you reach out to us within a reasonable timeframe after your order is placed. If extra charges apply ...

Shirt- For our shirts, we recommend hand washing. If you have to, machine wash using the delicate/hand wash cycle with the lowest temperature setti...

Fit Questions How do Collaro’s trousers fit? Our trousers are generally mid to high rise, which means they are meant to be worn slightly higher on...

We do not allow for any changes after your ordered is processed by our team, as it will impact both the production and the final quality control ch...

As all our products are custom-made to your personalised fit and styles, we do not accept returns or exchanges. That said, for your first order, i...

We run a final check to make sure the specifications are what you've requested for before sending it out to you. If you've received an item that i...

At the checkout page, prices are shown and charged in the currency of your destination country. Please note that orders are shipped on a Delivery D...